FAQ

PIN GRADING GUIDELINES

There are total of 3 different grades of all the pins including standard, B-Grade, and C-grade. There is no collector's grade of the products as they are handmade and are due to contain imperfections. Please refer to different tiers of grading criteria below:

Standard Grade

The pins have no visible flaws at an arm's length. Since these pins are hand made, they may contain minimal flaws up close. 

B-Grade

These pins contain imperfections such as scratch marks, incomplete paint fill, air bubbles, loose backing posts, unpolished metal spots, dents, overfilled paint. Due to this reason, these products are sold at a discounted price. 

C-Grade

There are visible flaws on the products such as everything mentioned in the B-grade criteria as well as missing paint spots, cracks, wrong paint spot. These items are still usable, therefore they will be sold at a discounted price.

PRE-ORDER ITEMS

Please note that all pre-order items will NOT be shipped out immediately since the products are currently in production. You can find the expected delivery date under each pre-order item's product description. 

All orders containing pre-order items will not be shipped out until the pre-order items arrive. 

SHIPPING

Shipping is available worldwide except to United Kingdom. Due to the pandemic situation, please be mindful that there maybe delays of your shipment. Orders will be shipped out within 3-5 business days. 

Domestic orders are expected to arrive in 3-14 business days.

International orders are expected to arrive in 1-3 months depending on the destination.

Combine Shipping

To combine your orders, please email your order numbers to darumacat.shop@gmail.com. This option is only available if your orders haven't been marked as shipped. 

TERMS & CONDITION

We do not accept cancellations, returns, or exchanges. However,  if you have any questions or concerns about your orders, please email at darumacat.shop@gmail.com

DISCLAIMER 

Some products are inspired from variety of anime. These products are not an official merchandise of any inspired zone on this website.